Troubleshooting a gas furnace

The heat is on. The air is cold.

Most of the time it's a setting. When it isn't, the furnace is often protecting itself, and the reason matters.

Before you call anyone

Cold air from the vents: check, understand, then stop

Work down in order. Blue is safe for you to check; red is where you turn it off and call.

Safe to check yourself

Check these first

From Carrier's advice to owners. Tick each one off as you go.

Worth a visit from us

What it usually means

Stop, and call

When to stop and call

Tell us what it's doing. We'll take it from there.

Call and describe the problem: the noise, the smell, the room that never warms up. Or book a visit online.

A heat pump outdoor unit with its service panel off beside a San Mateo home

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